Return & Refund Policy

At Ryxora, we want customers to have clear information before placing an order. This policy explains return eligibility, refund requests, return shipping costs, and how approved refunds are processed.

1. 30-Day Returns and No Exchanges

Ryxora accepts eligible returns within 30 days of delivery, subject to the conditions below. We do not offer direct exchanges.

Contact us and receive return instructions before sending any product back. We may decline returns that do not meet this policy’s eligibility requirements, subject to applicable law.

2. Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, significantly different from what you ordered, or incorrect because of a fulfillment error, contact us. We will review the issue and determine an appropriate resolution, which may include a refund or replacement where applicable.

3. How to Request a Return or Report a Problem

Contact support@glowcrown.com within 30 days of delivery. Please provide:

Your order number
Your full name and the email address used for the order
A description of the issue or reason for the request
Clear photographs of the product, if applicable
Photographs of the packaging, if relevant
Any other information reasonably needed to review your request

Do not send an item back until you have received return instructions.

4. Return Eligibility

For a standard return:

The request must be made within 30 days of delivery.
The item must be unused and in its original condition.
Original packaging, tags, and accessories must be included where applicable.
The item must not be excluded by a clearly disclosed product-specific restriction or applicable law.

Items that do not meet these conditions may not qualify for a standard return, subject to applicable law. Damaged, defective, or incorrectly fulfilled products are reviewed separately.

5. Refund Eligibility

A refund may be considered for an eligible return or an approved claim involving a damaged, defective, or incorrect product. We review the circumstances of the order and the information provided.

A change of mind, incorrect size selection, or personal preference does not automatically guarantee a refund. Standard returns must meet the eligibility requirements above. Nothing in this policy limits consumer rights that cannot legally be excluded.

6. Refund Amount and Method

Approved refunds will normally be issued to the original payment method. The amount depends on the circumstances of the approved return or claim and applicable legal requirements.

We do not charge a restocking fee. Any other deductions or non-refundable charges will be disclosed where applicable and permitted by law.

7. Refund Processing Time

Once a refund is approved, Ryxora will process it within 10 business days. This period begins when we approve the refund, not when you first contact us. Your bank, card issuer, or payment provider may take additional time to make the funds available.

8. Return Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping. If a product is defective, damaged, or incorrect because of our fulfillment error, Ryxora will cover the applicable return shipping cost, subject to our review and return instructions.

9. Exchanges

Ryxora does not offer direct product exchanges. If you want a different size, color, style, or product, you may request a return if the original item qualifies, then place a separate order. We will review damaged, defective, or incorrectly fulfilled products for an appropriate resolution.

10. Order Cancellations

To request cancellation, contact support@glowcrown.com as soon as possible. Cancellation is not guaranteed. We may be unable to cancel an order that has entered processing or shipped.

If an order is successfully cancelled after payment, any applicable refund will be processed to the original payment method. Shipped orders are subject to this Return & Refund Policy.

11. Refused or Undeliverable Packages

Please provide a complete and accurate shipping address at checkout. If a package is undeliverable because of an incorrect or incomplete address, a refused delivery, or failure to collect it, contact us.

We will consider a refund or other resolution based on the circumstances and applicable law. Additional shipping costs may apply where permitted and disclosed.

12. Products Damaged During Delivery

If a product arrives damaged, contact us as soon as reasonably possible. Provide photographs of the item and, where possible, its shipping package and packing materials. Keep the product and packaging until we have reviewed the claim.

13. Unauthorized Returns

An item sent back without prior return instructions may not be accepted or processed automatically. Contact Ryxora first so we can handle your request correctly.